Using data and human-centered design to implement bold new ideas for sustainable change in Baltimore


Transforming baltimore city government with deep research and people-centered problem solving

The Baltimore i-team uses data science and human-centered design to develop solutions to Baltimore's biggest challenges including: improving how the Baltimore Police Department recruits and hires officers, making Baltimore more beautiful with creative cleaning initatives, and reforming the juvenile justice system to create better long-term outcomes for youth.

Baltimore City Hall founded the innovation team in August 2017 and serves in the administration of Mayor Bernard C. “Jack” Young. Our team is funded by a multi-year grant from Bloomberg Philanthropies as part of their Innovation Teams Grant Program, and our team members have diverse professional backgrounds with subject matter expertise in a number of fields including city planning, design, data science, engineering, public health and public policy. One thing we have in common is our commitment to making Baltimore City government work efficiently, effectively, and equitably for residents.

The Path to Innovation created by Bloomberg Philanthropies

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Our Methods


Data Science

Smart use of data has revolutionized many industries and government agencies. Our team uses data science to extract as much insight as possible from data, and builds data tools that can inform and improve government services.

Change Management

Change management refers to tools and approaches that enable individuals and organizations to successfully go through change. We use change management to support our colleagues in city government to work with stakeholders and processes in ways that enable the effective and sustainable implementation of new initiatives.

Human-Centered Design

Human-centered design centers end users and stakeholders in the research and design of anything people use. We use this approach to ensure that the things we make in the government are effective, efficient, and user friendly.

Behavioral Science

Behavioral science expertise informs our data-driven strategies by providing behavioral insights that can become design "nudges" that encourage people to modify their behavior in positive ways.


Our Projects